Account Manager Job Description

Job Title Account Manager Reports To Chief Operating Officer Job Overview Oversee a portfolio of assigned clients and develop long-term, trusting relationships. Liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of solutions Responsibilities and Duties
  • Relationship Management: develop strong relationships with key client personnel.
  • Communications: act as point of contact for communication between OCC and the client including consistent periodic contact.
  • Client Advocacy: act as mediator between OCC and the client. Identify client’s IT issues and opportunities and assure they are addressed by OCC in a timely way. Identify client’s concerns and complaints about OCC service delivery and work diligently to resolve.
  • Sales: identify and pursue sales opportunities with new clients
  • Follow-On Sales: identify and pursue follow-on sales opportunities within existing accounts.
  • Project Management: develop and manage project plans to execute sales and service delivery projects.
  • Issue Management: identify, monitor and manage the service ticket queues for the clients
  • Billing: assure complete and accurate monthly billing for each client. Resolve issues as needed.
  • Budgeting: develop quarterly budgets for each client including anticipated revenue and costs.
  • Reporting: produce various reports on client profitability and service delivery performance.
  • Bachelor’s Degree in Business or related field
  • Minimum of three years proven work experience as an Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders
  • Excellent listening, negotiating and presentation abilities
  • Strong verbal and written communication skills
  • Ability to juggle multiple accounts at a time
  • Sharp attention to details

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