It's no secret that New Jersey businesses today rely heavily on technology. In order to keep up with the competition, they should have a strong IT department with well-trained employees. This is why it’s unfortunate that many businesses don't realize the consequences of poor IT training.
In this blog post, we will discuss some of the biggest consequences of inadequate IT training. You'll learn the importance of effective IT training for your employees and your company.
Low productivity and profitability
When workers are poorly-trained, they become less productive as a result of not knowing how to do their tasks well. Poorly-trained workers may have to frequently pause what they’re doing to seek assistance from a supervisor or colleague, which wastes time. More time is lost if, for example, an employee makes a mistake while creating a product or entering data into a computer because more resources are wasted in the process.
Ultimately, your company can suffer immense financial losses when staff make numerous errors or cause damage to expensive equipment due to inadequate training
Related article: How does an IT project manager save you money?
Poor work quality
A lack of IT training results in an overall poor quality of response to customer queries and concerns, which results in unhappy clients. If your employees particularly lack sufficient IT training, they will be unable to quickly pull up information your clients are requesting, or they may make numerous errors when entering customer details, placing orders, logging complaints, and the like.
This can result in process delays and other consequences that will hurt customer satisfaction, and might lead to customers switching to your competitors and/or leaving negative reviews about your company.
Ultimately, training costs easily pay for themselves.
Risk of workplace accidents and errors
IT systems are composed of complicated sets of machines, software, and people, which is why having badly trained employees using your systems can be harmful. In fact, even seemingly minor habits like leaving a cup of coffee on top of a computer tower or leaving crumbs on a keyboard can cause machine breakdowns and even accidents.
Make sure your workers understand that your IT system is extremely valuable and that they should treat computers and the data contained in them with great care, as it acts as the nervous system of your company’s operations. Without it, operations will be disrupted and productivity will suffer.
Another consequence of a lack of proper training is losing valuable employees due to lower employee morale. Employees who don't feel confident in their abilities and make frequent errors become demotivated and may believe that your business doesn't care about them.
In addition, employees may also seek employment at another company that offers proper training and has an overall better learning culture. This is particularly applicable for companies that deal with complex information systems, as undertrained employees may feel overwhelmed by the highly complex procedures that they're required to follow but for which they receive insufficient training and guidance. Users may be fearful of mishandling computers and losing data, which can lead to poor employee performance.
Ultimately, training costs easily pay for themselves, as well-trained employees are productive and are empowered to perform well. On the other hand, failing to provide ample training to your staff will cost your business even more money, negatively affect your organization’s relationships with customers and suppliers, and hurt its reputation significantly. So take the time to design an employee training program that will allow your staff to perform to the best of their abilities, as well as maximize the potential of your information systems.
Lean on the expertise and experience of Online Computers’ technicians to give your employee IT training program a boost. Give us a call today at 800-985-9365 or send us an email at firstname.lastname@example.org to learn more.