Answering the most common questions clients ask about IT services providers

Answering the most common questions clients ask about IT services providers

New Jersey companies have a lot of questions when choosing an IT services provider. They want to make sure they are making the best decision for their business, and they want to know what to expect from partnering with a particular IT provider. In this blog post, we will answer some of the most common questions our clients ask about our IT services.

What do IT services providers do?

IT services providers, also referred to as IT service companies or managed IT services providers (MSPs), help ensure that your IT system is up and running at all times. They also make communications, productivity, and data management platforms readily accessible for your employees.

Moreover, you can lean on an MSP for all IT tasks such as network troubleshooting, user support, server and cloud management, cybersecurity, data infrastructure planning and management, and more. Partnering with an MSP is a great way to free up your in-house IT team's capacity so that they can focus on mission-critical tasks and projects.

How does subscription pricing work?

Subscription pricing means that you pay a flat monthly fee for all-inclusive IT services and support. Some MSPs offer tiered pricing to offer multiple service packages with varying features, so if you need more comprehensive services, you may need to pay for a higher package. With a subscription pricing model, you’ll only pay for what you need, keeping your costs always predictable and under control.

Do you support third-party applications?

Most MSPs support third-party applications, but not all MSPs may support all of the third-party applications your business uses. This is why it’s always best to inform any prospective IT partner of the software you are currently using or intend to use, to check whether they can manage and provide user support for these.

Fortunately, it isn’t uncommon for a reputable MSP to either quickly adopt means to support your software of choice or offer you a similar or better application from a software producer they already support.

What is the typical onboarding timeline?

Most reputable MSPs only take between 45 and 60 days to fully onboard new clients, but it can take considerably longer depending on how complex the service package is. The onboarding process varies from client to client, but at Online Computers, you can be assured that quality will not be sacrificed for speed. Our onboarding processes are aimed at ensuring long-term success of all our IT deployments.

Is your help desk available 24/7?

We promise 24/7 jargon-free communication and problem resolution for all our IT support clients. You can be assured that you’ll have access to high-quality troubleshooting and support day or night, so your team can stay productive at all times. We strive to ensure that all our clients experience as little downtime as possible so they can focus on keeping their business on the path of growth.

What separates you from the competition?

We are great at what we do because of our people. Our team of IT professionals are known for their dedication to delivering the most responsive and professional IT services in New Jersey. Also, our founder and CEO Carl Scalzo has over 25 years of experience in strategic technology solutions for businesses across the United States. Online Computers has worked with technologies from their novelty stage up to their normalization across industries. With us, you are surely in good hands.

Finding the right MSP for your business is critical to its success. Settling for an ill-fitting IT partner will end up with your business having more problems instead of solutions. So take the time to sit down and fully get to know your prospective MSP.

Work with a managed IT services provider that understands your technology needs. Online Computers is New Jersey’s premier IT MSP. Contact us today to schedule an appointment.


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