The hidden costs of bad IT support

The hidden costs of bad IT support

It's no secret that bad IT support can be a financial drain on your New Jersey business. But what you may not know is that the costs of bad IT support go far beyond the money you spend on repairs and support contracts. Bad IT leads to breakdowns, errors, and other problems that lead to your business losing instead of making money.

Related article: How do IT failures and downtime affect your business?

In this blog post, we will take a look at some of the hidden costs of bad IT support, and how you can avoid them.

Issues will recur and continue to cost you money

IT problems that aren’t resolved properly and decisively are like open wounds left untreated: they fester and become infected. For example, if your IT team doesn’t properly implement password policies, your entire workforce will likely fall into poor password habits. This may go unnoticed or ignored for some time until one day, you fall victim to a ransomware attack.

Recurring IT issues also tend to steadily sap your organization of resources. Because the root of the problem isn’t solved, you'll keep having the same issues, and because the solutions are a stopgap at best, they will keep costing you money. These small costs add up and can easily get out of hand.

One more thing to remember is that the biggest IT problems don’t occur overnight. Many wide-scale technology issues are a result of failing to be diligent about solving small, simple problems. So when looking for an IT provider to partner with, always make sure that they’re committed to ensuring that small issues don’t get the chance to snowball into something bigger.

Poor communication wastes time

One common sign of bad IT support is poor communication between the users that need support and the IT team that is supposed to provide support. Many IT workers sometimes forget that the teams they support don’t have the same breadth of IT knowledge as they do, and it can be easy for many users to feel that IT staff speak a completely different language.

Save yourself time (and consequently, money) by working with an IT support provider that has a track record of being a good communicator. Managed IT services providers (MSPs) often have that edge over in-house IT teams because MSPs are often also tasked with training in-house IT teams. And to be an effective educator, one must be a good communicator.

Inefficiencies lead to low productivity

An inefficient IT support system is an unproductive IT system. A good tech support team is able to quickly deploy solutions for all issues, regardless of priority. This is not to say that your IT support should treat all cases equally, but they should have a procedure in place that ensures minor problems are resolved as they continue to tackle major ones.

Related article: The Hidden Costs of Hiring an IT Tech

In business, all components need to work optimally to maximize productivity. If certain support needs are left by the wayside because all your tech support resources are focused on high-priority issues, your current support profile may be lacking and should be quickly bolstered so as not to affect operations.

One good way to do this is by procuring the services of an MSP to augment your in-house IT team’s capabilities. An MSP can be tasked with supporting day-to-day IT needs and lower-level technical support so that your in-house IT team can focus on mission-critical technical tasks.

Turn your underperforming IT support profile around by giving your in-house IT team the backup it deserves. Our experts at Online Computers can complement your in-house technical support staff to ensure that all IT issues are attended to in a timely manner. Contact us today to learn more about our services.


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