When you partner with Online Computers, you get so much more than a simply an, “I.T. Company”, as our level of service does not end with a completed support ticket. We collectively take an intense interest in your business or organization, and as we get to know you and learn more about your specific goals and challenges, we are able to identify specific areas of opportunity to increase efficiency and positive impact on your bottom line. In many cases, our clients have already determined what the problem is and are in need of a technological solution. Furthermore, these issues can be also affecting their entire industry or field where no remedy currently exists.
This is different that what people consider, “mission-critical” or “business-critical” applications or systems. For a distribution company that sells hardware products and carries high levels of inventory, a mission-critical application may be their e-commerce or order processing systems. If they can’t take orders or get them out to their customers, then their business cannot operate. However, if the inventory system malfunctions, the business can likely still operate for a short period of time while the system is corrected. Records could be kept offline or on (gasp!) paper. At a certain point though, the business will be adversely affected by the issue. This would be an example of a business-critical application.
When we think about critical business applications, we think about changing the way a whole industry operates. As the world changes and technology evolves, small businesses, large corporations, educational institutions and nonprofit organizations must adapt. However, this can be just as difficult for the largest corporations in the world as it is for a small charitable organization. In these situations, our highly skilled team of technology experts will develop a custom technology solution designed to address your needs while conforming to your company or organization’s business rules.
I think there is a trend in the nonprofit world – our resources are generally less than the for-profit world. The concerns I would have if I were running another nonprofit organization is: How do you keep pace with the times regarding hardware, software and infrastructure, when your resources are generally less than what you would find at a for-profit company? What I have found working with Carl and his team is that has never been a concern of mine because of their ability to get me everything that I need. Whatever is needed on the hardware side we have received, and any issues we’ve had on the software side have been rapidly addressed. The service and the quality are outstanding.
I wanted to take the time to write up a big thank you and give much kudos to the new IT department that has been in place since the start of the new school year. It is very reassuring to know that any problem that arises (whether it be a printer issue, a smartboard issue, an internet problem or some equipment failure), we can email the IT department and Pete and the team will respond within minutes of the ticket being issued. Always a quick call away, Pete will always come right away and always with a smile. No problem is ever too big. Thank you.
OC really came through for us in the aftermath of Hurricane Sandy. They stayed in touch with us during the storm and then raced to get us situated immediately after. With their help, we were able to get the week’s paper finished only one day late and get back to a nearly normal schedule for our other papers. Through it all, the team remained accessible and responsive to us even though their plates were surely full with other concerns. Their support was helpful not only to us as a business, but to our readers as well, all of whom were able to get timely information on how the storm affected the community and how they could give or get help.
When you partner with Tom and his technical team from Online Computers, you get the best attitude, the best hardware and software, the best implementation and the best support.
Our organization’s network infrastructure was less than poor, with frequent dropouts which prevented us from working consistently and efficiently. The technical team led by Tom conducted an extremely comprehensive research of our needs to ensure that an organization of our size and complexity will be able to meet every technical need.
I am continuously impressed with the prompt response and more importantly, the immediate resolution to any issues involving computers, printers, laptops, smartboards, etc. It has been an incredibly positive experience this year to have working, functional and plentiful technology and equipment to share with students, supported by the attentive IT staff in our building. Good news is always fun to share!
It began with a professional assessment of our present situation, an extensive review of our perceived needs and a strong collaboration with our current IT head. We worked well together via emails and a number of face to face meetings developing a plan of action that would meet our requirements & still meet our budget.
The results have been impressive. Our new system is capable of handling all our needs on both campuses. Our network is working very smoothly and we have not experienced any of the constant down time we had to put up with in the past. Our new wireless service throughout all our buildings has continued to work perfectly. This has enabled us to run several web based classes without issue.
You guys are great!! I can’t thank you enough for all of your efforts. There is no question that our ability to open our lower school on time and with all of the necessary technology could not have happened without you. I know that this truly was a team effort and each of you contributed your part to ensure that it happened.
Knowing that we have an entire team working with us is very reassuring, especially as we came down to the wire. You were willing to invest your time and expertise to solve problems, implement solutions and ensure that we would be up and running when we needed to. I truly appreciate your time and commitment.
Since hiring Online Computers, we have received constant network availability and application support. I have a great relationship with the staff, especially our on-site tech, Rushi. Rushi is always ‘Johnny-On-The-Spot’ to get things taken care of. He anticipates and communicates all technical issues directly with us to ensure they are addressed immediately. The Academy experiences constant up time on our network, and downtime remains minimal. The service is great and consistent.
The migration of service to Online Computers could not have been easier. We set a date to make a change, and they sent a team of people to change passwords, move data, set backup internet providers and data, and take overall charge. They provide a staff person to be on site and when necessary, they have additional people to service the school.
Prior to their arrival, if there were IT issues at night or on weekend, there was little we could do. Online Computers technology made the ability to stay connected easy, and have always been attentive to our needs 24/7. I would highly recommend their services.